Refund policy

Last Updated: July 2026

At Savvy Health RX, we are committed to providing high-quality health products, telehealth services, and exceptional customer support. This Refund, Return & Shipping Policy explains how shipping, returns, refunds, exchanges, telehealth consultations, and prescription medication purchases are handled.

Contact Information

Savvy Health RX
 Savvy Smart Ecomm Ltd.
131 Continental Drive, Suite 305
Newark, DE 19713
 United States

Customer Support: support@savvyhealthrx.com
 Phone: 1-800-797-6129


Return Merchandise Address

All approved returns must be sent to our Returns Processing Center below.

Savvy Health RX Returns
 7365 Mission Gorge Rd, Suite B
 San Diego, CA 92120
 United States

Please do not send returns to our corporate office in Newark, New Jersey. Returns received at our corporate office may delay processing or be refused. All returns require prior authorization from Customer Support before shipment.


Shipping Policy

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Shipping times vary depending on product availability, pharmacy processing (where applicable), inventory location, destination, and carrier performance. Estimated delivery dates provided during checkout are estimates only and are not guaranteed.

Once your order ships, tracking information will be provided when available.

Savvy Health RX is not responsible for shipping delays resulting from:

  • Carrier delays
  • Weather events
  • Customs processing
  • Incorrect shipping information provided by the customer
  • Circumstances outside of our reasonable control

If an order is returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply before the package can be reshipped.


Prescription Medications

Prescription medications are regulated healthcare products and are dispensed only after evaluation by an independent licensed healthcare provider.

A prescription will only be issued if the provider determines treatment is medically appropriate.

Because prescription medications are prepared and dispensed specifically for an individual patient, prescription medications cannot be returned or refunded after they have been dispensed or shipped, except where required by applicable law or if the incorrect medication was dispensed or the product arrives damaged.

If you believe there has been an error with your prescription order, please contact Customer Support immediately.


Telehealth Services

Fees paid for medical consultations, provider evaluations, or telehealth services are generally non-refundable once the consultation has occurred, regardless of whether a prescription is ultimately issued.

Healthcare providers exercise independent medical judgment, and Savvy Health RX cannot guarantee that treatment, medication, or a prescription will be recommended.


Supplements, Over-the-Counter Products & Medical Devices

Eligible dietary supplements, over-the-counter products, wellness products, and medical devices purchased directly from Savvy Health RX may be returned within 30 days of delivery, provided that:

  • The product is unused;
  • The product remains in its original packaging;
  • All accessories, manuals, and included components are returned; and
  • A Return Merchandise Authorization (RMA) has been issued by Customer Support.

For health, safety, and hygiene reasons, certain products may not be eligible for return after being opened or used.


Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect product, please notify us within 7 days of delivery.

To help us resolve your request as quickly as possible, we may ask you to provide photographs of:

  • The product;
  • The product packaging;
  • The shipping box;
  • The shipping label; and
  • Any visible damage.

Once verified, Savvy Health RX may, at its discretion, replace the product or issue an appropriate refund.


Return Process

Before returning any eligible product, you must first contact Customer Support to obtain a Return Merchandise Authorization (RMA).

Email: support@savvyhealthrx.com

Phone: 1-800-797-6129

Please include:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photographs (if applicable)

Once approved, products should be returned to:

Savvy Health RX Returns
 7365 Mission Gorge Rd, Suite B
 San Diego, CA 92120
 United States

Returns shipped without prior authorization may be refused.


Refund Processing

Once an approved return has been received and inspected, any approved refund will be credited to the original payment method used for purchase.

Please allow approximately 5–10 business days after processing for your financial institution to post the refund.

Shipping charges are non-refundable except:

  • Where required by applicable law;
  • If the incorrect product was shipped;
  • If the product arrived damaged;
  • Or where the return resulted from our error.


Exchanges

If an eligible product is defective or damaged, Savvy Health RX may replace the product instead of issuing a refund.

Replacement products are subject to inventory availability.


Order Cancellations

Orders may be canceled prior to shipment by contacting Customer Support as quickly as possible.

Once an order has shipped, it can no longer be canceled and will instead be governed by this Refund & Return Policy.

Prescription medication orders generally cannot be canceled once they have entered pharmacy processing.


Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return or refund:

  • Prescription medications
  • Customized or compounded medications
  • Telehealth consultation fees
  • Digital products and downloadable content
  • Gift cards
  • Final sale items
  • Opened products that cannot safely be resold due to health or hygiene considerations

 

Lost or Missing Shipments

If your tracking information indicates a delivery issue or your package appears to be lost, please contact Customer Support promptly.

Savvy Health RX will work with the shipping carrier to investigate the shipment and, where appropriate, provide a replacement or refund consistent with carrier findings and applicable law.


Questions

If you have any questions regarding this Refund, Return & Shipping Policy, please contact us:

Savvy Health RX
 Savvy Smart Ecomm Ltd.
131 Continental Drive, Suite 305
Newark, DE 19713
 United States

Customer Support: support@savvyhealthrx.com

Phone: 1-800-797-6129